Please be noted that;

Please understand that your inquiries will be answered by phone if it takes time for us to answer the inquiries or the inquiries cannot be answered in writing.

In principle, we will contact you during business hours. In addition, we will not respond to the sales promotions through this inquiry form.

Please not to disclose our answers to any third parties without our permission since OrphanPacific only provides the answers for the person who contacted us through this inquiry form.

Our office will be closed on Saturday, Sunday, National Holidays (including April 29 and May 3 to 5), and Year End/Beginning Holidays.
Message received during those term may take time to be responded. Thank you for your patience and we appreciate your understanding.